Terms and Privacy
Terms and Conditions
As part of the registration process on the Site, SUMUKA AGRO INDUSTRIES LTD may collect the following personally identifiable information about you: Name including first and last name, alternate write address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
License & Site access
SUMUKA AGRO INDUSTRIES LTD. grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SUMUKA AGRO INDUSTRIES LTD. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SUMUKA AGRO INDUSTRIES LTD. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of SUMUKA AGRO INDUSTRIES LTD and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or SUMUKA AGRO INDUSTRIES LTD’s name or trademarks without the express written consent of SUMUKA AGRO INDUSTRIES LTD. Any unauthorized use terminates the permission or license granted by SUMUKA AGRO INDUSTRIES LTD
Account & Registration Obligations
All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
You Agree and Confirm
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by SUMUKA AGRO INDUSTRIES LTD for redelivery shall be claimed from you.
- That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
- You will provide authentic and true information in all instances where such information is requested of you. SUMUKA AGRO INDUSTRIES LTD reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Sumuka Foods International PVT.LTD. has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
- That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
- That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
- That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the Site for any of the following purposes:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorized access to other computer systems.
- Interfering with any other person’s use or enjoyment of the Site.
- Breaching any applicable laws;
- Interfering or disrupting networks or web sites connected to the Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms & Conditions of Service
SUMUKA AGRO INDUSTRIES LTD may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at MUMBAI shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by SUMUKA AGRO INDUSTRIES LTD and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in MUMBAI. The High Court of judicature at MUMBAI alone shall have the jurisdiction and the Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of SUMUKA AGRO INDUSTRIES LTD. Such disclosure, submission or offer of any Comments shall constitute an assignment to SUMUKA AGRO INDUSTRIES LTD. of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, SUMUKA AGRO INDUSTRIES LTD owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. SUMUKA AGRO INDUSTRIES LTD. will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. SUMUKA AGRO INDUSTRIES LTD. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. SUMUKA AGRO INDUSTRIES LTD. does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant SUMUKA AGRO INDUSTRIES LTD. the right to use the name that you submit in connection with any Comments. You agree not to use a false write address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify SUMUKA AGRO INDUSTRIES LTD. and its affiliates for all claims resulting from any Comments you submit. SUMUKA AGRO INDUSTRIES LTD. and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark
SUMUKA AGRO INDUSTRIES LTD. its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of SUMUKA AGRO INDUSTRIES LTD. or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to SUMUKA AGRO INDUSTRIES LTD. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SUMUKA AGRO INDUSTRIES LTD. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of SUMUKA AGRO INDUSTRIES LTD. its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply SUMUKA AGRO INDUSTRIES LTD., endorsement, sponsorship or recommendation of the third party, information, product or service. SUMUKA AGRO INDUSTRIES LTD. is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Sumuka’s or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by SUMUKA AGRO INDUSTRIES LTD. one of its affiliates or by third parties who have licensed their materials to SUMUKA AGRO INDUSTRIES LTD. and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of SUMUKA AGRO INDUSTRIES LTD. and is also protected by Indian and International copyright laws.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, SUMUKA AGRO INDUSTRIES LTD. and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless SUMUKA AGRO INDUSTRIES LTD. its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SUMUKA AGRO INDUSTRIES LTD. or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or SUMUKA AGRO INDUSTRIES LTD. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. SUMUKA AGRO INDUSTRIES LTD. may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to SUMUKA AGRO INDUSTRIES LTD. Upon any termination of the User Agreement by either you or SUMUKA AGRO INDUSTRIES LTD. you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. SUMUKA AGRO INDUSTRIES LTD.’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.
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WHAT INFORMATION DO WE COLLECT?
The personal information you disclose to us:
Information automatically collected:
Some information – such as IP address, location, and/or browser and device characteristics – is collected automatically when you visit our site either in web or mobile application. We automatically collect certain information when you visit, use or navigate the site, This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.
Information collected from other sources:
In Short: We may collect limited data from public databases, marketing partners, and other outside sources. We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information, marketing leads and search results, and links, including paid listings (such as sponsored links). Log Data: We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
DO WE USE SESSIONS AND OTHER TRACKING TECHNOLOGIES?
We may use sessions and other tracking technologies to collect and store your information.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age. We do not solicit data from or market to children under 18 years of age. By using this, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the, If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at write.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time. We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Opting out of write marketing:
You can unsubscribe from our marketing write list at any time by clicking on the unsubscribe link in the writes that we send or by contacting us using the details provided below. You will then be removed from the marketing write list – however, we will still need to send you service-related writes that are necessary for the administration and use of your account. To otherwise opt-out.
DO WE MAKE UPDATES TO THIS POLICY?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments about us or our policies, write us at email@example.com or call us at 888 492 4010.
Cancellation and Refund
We accept all cancellations made before the cut-off time of our shipping slot (3 hours). Please reach out to our customer services for cancellation requests and refunds. We refund all payments made for orders placed as a store credit, which can be used by customers for future purchases. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of the site or purchase of products in the future.
We aim to make your online shopping a hassle-free experience so our shipping methods and policies are designed to get your order to you quickly and efficiently.
Your order will be on its way soon and handle with utmost care by our delivery professional check our shipping schedule below to see just how long your order will take:
Kindly note that below-given shipping schedule is invalid during the spread of COVID-19. Due to transportation barriers the normal shipping time is 8-10 wroking days PAN India. Temporarily No Delivery Service In The Lockdown Areas / Containment Zones. To avoid inconvenience kindly contact us before ordering.
Metro Cities: 5-6 working days
Zone 1A and 1B: 5-8working days
Zone 2: 6-9 working days
Metro Cities: Mumbai, Bangalore, Chennai, Delhi, Kolkata
Zone 1A: State Capital and key Tier 1 Cities
Zone 1 B: Tier 2 and Tier 3 Cities
Zone 2: Rest of India
Zone 1A: Agartala, Ahmedabad, Aizwal, Bangalore, Bhopal, Bhubaneshwar, Chandigarh, Chennai, Srinagar, Dehradun, Delhi, Gandhinagar, Gangtok, Hyderabad, Itanagar, Imphal, Jaipur, Kolkata, Lucknow, Mumbai, Nagaland, Jammu, Panaji, Patna, Puducherry, Pune, Ranchi, Raipur, Shimla, Shillong, Tripura, Thiruvananthapuram.
Zone 1B: Agra, Ajmer, Aligarh, Amravati, Amritsar, Asansol, Aurangabad, Bareilly, Belgaum, Bhavnagar, Bhiwandi, Bhopal, Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durg-Bhilai Nagar, Durgapur, Erode, Faridabad, Firozabad, Ghaziabad, Gorakhpur, Gulbarga, Guntur, Gurgaon, Guwahati‚ Gwalior, Hubli- Dharwad, Indore, Jabalpur, Jaipur, Jalandhar, Jammu, Jamnagar, Jamshedpur, Jhansi, Jodhpur, Kannur, Kanpur, Kakinada, Kochi, Kottayam, Kolhapur, Kollam, Kota, Kozhikode, Kurnool, Lucknow, Ludhiana, Madurai, Malappuram, Mathura, Goa, Mangalore, Meerut, Moradabad, Mysore, Nagpur, Nanded, Nashik, Nellore, Noida, Palakkad, Patna, Pondicherry, Prayagraj, Raipur, Rajkot, Rajahmundry, Ranchi, Rourkela, Salem, Sangli, Siliguri, Solapur, Srinagar, Sultanpur, Surat, Thiruvananthapuram, Thrissur, Tiruchirappalli, Tirunelveli, Tiruppur, Ujjain, Bijapur, Vadodara, Varanasi, Vasai-Virar City, Vijayawada, Visakhapatnam, Warangal.
Some circumstances may result in delayed shipping or delivery, and you will be updated about the same:
• Online payment issues
• Incorrect shipping addresses
• Orders held because items are out of stock
Our shipping & handling charges cover the expenses we incur to process pack and ship your order. We charge a rate of Rs 100/kg.
Please note that all shipping charges, including shipping surcharges, are calculated and shown on your order confirmation page.
We support the following payment options
1. Credit Card
2. Debit Card
3. Net banking
There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please write us at firstname.lastname@example.org
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 4 business days. You can write us on email@example.com with your order number for any clarification.